🔄 Refund, Return & Cancellation Policy – Veetelecom

Last updated: (21 January 2026)

Veetelecom aims to provide high-quality Mobiles, Smart Gadgets, and Wearable Items. Our policy is designed to be transparent and fair, following standard Indian e-commerce best practices.

1. Return Eligibility

Returns are accepted within 7 days of delivery if:

• The product is defective

• The product is damaged during transit

• The wrong product was delivered

• The item is not functioning as described

❌ Returns are not accepted for:

• Physical damage caused after delivery

• Missing accessories

• Products without original packaging

• Software issues or compatibility issues

• Clearance / sale items (unless defective)

2. Return Process

To request a return:

1. Email us at care@veetelecom.com

2. Share order ID, issue description & images/video

3. Our team will verify the request within 48 hours

3. Refund Policy

Once the returned product is received and inspected:

• Refunds are processed within 5–7 business days

• Refunds are issued to the original payment method

• Shipping charges (if any) are non-refundable, unless the return is due to our error

• Approved refunds will be credited to the customer’s original mode of payment in accordance with RBI and payment gateway guidelines.

4. Replacement Policy

• Replacements are offered for eligible items

• Replacement delivery time: 5–10 business days

• Subject to stock availability

5. Cancellation Policy

• Orders can be cancelled before dispatch

• Once shipped, cancellation is not allowed

• Refund for cancelled orders is processed within 3–5 business days

6. Warranty & Service

• Products are covered by manufacturer warranty

• Veetelecom does not provide on-site repairs

• Warranty claims must be handled through authorized service centers

7. Non-Returnable Items

• Used or altered products

• Items damaged due to misuse

• Products without serial number or invoice

8. Contact for Returns & Refunds

📧 Email: care@veetelecom.com
📞 Phone: +91-9719203897
🏢 Address: (39, Punjab Sindh Chetra,
Laxman Jhula Road,
Dehradun Teraha, Rishikesh – Uttarakhand – 249201)