Veetelecom aims to provide high-quality Mobiles, Smart Gadgets, and Wearable Items. Our policy is designed to be transparent and fair, following standard Indian e-commerce best practices.
1. Return Eligibility
Returns are accepted within 5-7 days of delivery if:
The product is defective
The product is damaged during transit
The wrong product was delivered
The item is not functioning as described
❌ Returns are not accepted for:
Physical damage caused after delivery
Missing accessories
Products without original packaging
Software issues or compatibility issues
Clearance / sale items (unless defective)
Customers are advised to record an unboxing video when opening the package. This helps verify damage or missing items and speeds up the return approval process.
In certain cases, customers may be required to ship the product back to our return address. Return shipping charges may apply depending on the reason for return.
3. Refund Policy
Once the returned product is received and inspected:
Refunds are processed within 5–7 business days
Refunds are issued to the original payment method
Shipping charges (if any) are non-refundable, unless the return is due to our error
Approved refunds will be credited to the customer’s original mode of payment in accordance with RBI and payment gateway guidelines.
Products must be returned in original packaging with all accessories, manuals, and invoice.
This Refund, Return & Cancellation Policy applies to purchases made through www.veetelecom.com and our mobile application.
4. Replacement Policy
Replacements are offered for eligible items
Replacement delivery time: 5–10 business days
Subject to stock availability
5. Cancellation Policy
Orders can be cancelled before dispatch
Once shipped, cancellation is not allowed
Refund for cancelled orders is processed within 3–5 business days
6. Warranty & Service
Products are covered by manufacturer warranty
Veetelecom does not provide on-site repairs
Warranty claims must be handled through authorized service centers
7. Non-Returnable Items
Used or altered products
Items damaged due to misuse
Products without serial number or invoice
8. Delivery Area Limitation
Delivery of products is currently limited to selected serviceable pincodes in our local area. Orders outside these areas cannot be processed.
